IT and Network Support

How can we help with your computer systems?

No two businesses are the same, and we think IT support should reflect that. Some companies just need occasional help when something goes wrong, while others prefer the reassurance of fully managed IT support. That’s why we offer a range of IT support services for businesses, from straightforward break-fix IT support through to complete, turnkey managed IT solutions.

We’ve always believed that looking after customers properly matters. Technology is important to every business, and when you trust someone with your business IT support, you want to know you’ll get helpful advice, quick responses and people who genuinely care about keeping things running smoothly. That’s the approach we take with every client we work with.

Of course, good IT support services shouldn’t just be about fixing problems when they happen. We proactively monitor systems and devices to make sure everything is working as it should. If something triggers an alert, our team looks into it straight away so small issues don’t turn into bigger ones. It’s a simple but effective way to keep downtime low and ensure your business stays productive.

For businesses that need a bit more oversight, we can also step in as your outsourced IT Manager. That means helping guide your technology, improving reliability and security, and making sure your systems continue to support your business as it grows.

If you ever do need help, our team is always easy to reach by phone, email or chat. We focus on providing friendly, reliable IT support for businesses, with knowledgeable people who are ready to help when you need it.

Below are just some of the ways we can support your business.

Break/Fix

Break-fix IT support is ideal if you just want help when something goes wrong, without being tied into a contract. If you run into an issue, you simply call us and we’ll sort it out as quickly as possible. It’s a straightforward, flexible way to keep your business running without paying for ongoing support you might not always need.

Support Essential - Helpdesk

Our Support Essential service gives you unlimited remote IT support whenever you need it. Our friendly Helpdesk team can assist over the phone or through secure remote access, quickly resolving day-to-day issues without the need for an on-site visit. Whether it’s Windows, Mac, Microsoft Office or one of the many other applications we support, we’re here to keep your team working without disruption.

IT Manager

Our IT Manager Service gives your business access to an experienced IT consultant on a simple monthly retainer—without the cost of hiring someone full time. We help plan and manage your IT properly, from hardware lifecycle planning and procurement to making sure your systems scale with your business. Security, compliance, and certification support are all built in, so you always have expert guidance keeping everything on track.

Fully Managed Turnkey Service

Our Fully Managed IT Service gives you a complete, worry-free IT solution. Our Helpdesk team is on hand to quickly resolve day-to-day issues, while your dedicated IT Manager provides ongoing advice, planning, and strategic oversight. Together, it means your IT is not only supported when things go wrong, but actively managed to keep your systems secure, reliable, and ready for the future.

Here are some of the features that come with our pay monthly services

90 Day Contract

Enjoy the freedom of a 90-day contract with no setup or exit fees. Choose Galactech for IT support because you value our service, not because you're locked in.

Friendly, Experienced Staff

With over 40 years of combined experience, our team knows IT inside out. We believe in offering a personal service, so when you contact us you’ll speak directly to someone who can help. No call centres, just knowledgeable people ready to support your business.

Proactive Monitoring

We keep a constant eye on your systems with proactive monitoring that checks in every 15 seconds. This often means we know about issues before they start causing problems. It allows us to deal with things quickly and keep your business running smoothly.

Rapid Response

Expect more than just quick responses; receive meaningful, proactive solutions. We will inform you when issues will be resolved and take immediate action.

What IT areas do we support?

Windows

Experience comprehensive support for all Windows devices, including laptops, desktops, and servers. We ensure optimal performance and security.

Apple

Receive specialised support for all Apple devices, including iMacs and MacBooks. Our work is tailored to enhance user experience and system reliability.

Networking

Our experts manage firewalls, routers, switches, and wireless points. Our team do this to secure and improve your network.

Software

We help businesses with the software they use day to day, including Microsoft Office, Adobe Suite and Sage. If something isn’t behaving as it should, or you just need a bit of guidance, we’ll take a look and help get things back on track.